Question 1

Can I cancel anytime?

Accepted Answer

Yes. Open your profile, click "Manage" on your subscription, and you'll be taken straight to the Dodo Payments customer portal to cancel. You keep paid access until the end of the billing period.

Question 2

What payment methods are accepted?

Accepted Answer

Visa, Mastercard, American Express, and PayPal, all processed securely by Dodo Payments.

Question 3

Is there a free trial?

Accepted Answer

The Free tier is yours forever with no time limit. You only upgrade when you need more audits, AI features, or team seats.

Question 4

What's the difference between the plans?

Accepted Answer

Pro ($59/mo) includes 1 workspace and 3 seats with unlimited audits, AI fixes, anomaly detectors, and daily tag monitoring. Agency ($199/mo) adds unlimited workspaces, 5 seats, and more monitors and detectors per seat. Scale ($499/mo) includes 15 seats with bigger per-seat quotas and dedicated support. Extra seats are $30/seat/mo on every plan.

Question 5

How do monitor and detector limits work?

Accepted Answer

Tag monitor and anomaly detector limits are per seat and pooled across all your workspaces, so creating extra workspaces never bypasses a cap. Need more capacity? Add a seat ($30/mo, raises every quota) or buy a capacity pack ($20/mo); each adds 3 daily monitors and 5 detectors.

Question 6

How does billing work?

Accepted Answer

You're billed monthly from the date you subscribe: Pro at $59/month, Agency at $199/month, Scale at $499/month, plus $30/month per extra seat. Dodo Payments handles all sales tax automatically.

Question 7

What happens to my workspaces if I cancel or my payment fails?

Accepted Answer

Workspaces are paused: existing data stays readable, but no one can create or edit until the plan is renewed. You can still use Personal mode with the Free tier features.

Question 8

Do team members need their own paid plan?

Accepted Answer

No. Members invited to a Pro or Agency workspace get premium features inside that workspace, even if their personal plan is Free.

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